Privacy Policy
QINVEL respects your privacy.
This Privacy Policy explains how QINVEL and Elowen Global Commerce Limited may collect, use, store, and disclose personal information when you access our website, contact us, place an order, or use our services.
Information We May Collect
We may collect information including:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order details
- Customer service communications
- Device and browser information
- IP address
- Website activity
- Marketing preferences
Payment card information may be processed directly by third-party payment providers and may not be stored directly by QINVEL.
How We Use Information
We may use personal information to:
- Process orders
- Arrange shipping
- Provide customer support
- Prevent fraud
- Manage returns and refunds
- Improve our website and services
- Communicate about orders
- Send marketing communications where permitted
- Comply with legal obligations
Service Providers
Information may be shared where necessary with trusted service providers including:
- Payment processors
- Website platforms
- Logistics providers
- Customer service providers
- Analytics providers
- Marketing service providers
We only share information where reasonably necessary to provide our services or meet legal obligations.
International Processing
Because QINVEL operates internationally, information may be processed or transferred across different jurisdictions.
Where required, we take reasonable measures to protect personal information in accordance with applicable law.
Marketing
You may unsubscribe from promotional emails at any time using the unsubscribe function provided in the communication or by contacting:
Your Rights
Depending on your location, you may have rights regarding access, correction, deletion, restriction, or objection to certain processing of your personal information.
Requests may be sent to:
